If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, you can always return it for a refund.

If you reside in the European Union, you are entitled to a 14-day withdrawal period with no need to provide a reason.

The item must be returned in its original condition — unworn, unused, with tags and in its original packaging. Proof of purchase is required.

Yes, we offer free shipping on all orders. No minimum purchase is required.

Yes, we ship worldwide. Delivery times may vary depending on the destination.

• Order cut-off time: 11:00 PM (GMT+1)
• Processing time: 1 to 2 business days
• Delivery time: 4 to 6 business days
• Total delivery time: 5 to 8 business days after order confirmation

Once your order has been dispatched, you will receive an email with your tracking number. You can also track your order via our Order Tracking page.

If your order has not arrived within 15 business days of shipment, please contact us at info@cadenzaonline.com.

We will initiate an investigation with the carrier.

You have 30 days from the date of delivery to request a return.

Items must be unworn, unused, with tags attached, in their original packaging, and accompanied by the receipt or proof of purchase.

To initiate a return, please email us at info@cadenzaonline.com. Items returned without prior approval will not be accepted.

No, we do not provide return labels. Customers are responsible for arranging and covering the cost of return shipping. Once your return is approved, you will receive detailed instructions on how and where to send your parcel.

For hygiene or customisation reasons, certain products cannot be returned:

• Perishable goods (e.g. food, flowers, plants)
• Custom or made-to-order items
• Personal care products (e.g. cosmetics)
• Hazardous materials, flammable liquids or gases

If you are unsure whether an item is eligible, feel free to contact us.

We do not offer direct exchanges. The simplest option is to return the original item, then place a new order for the desired size or model.

If you reside in the European Union, you are entitled to a 14-day withdrawal period with no need to provide a reason.

The item must be returned in its original condition — unworn, unused, with tags and in its original packaging. Proof of purchase is required.

Once we have received and inspected your return, you will be notified by email whether your refund has been approved or declined. If approved, the refund will be issued within 10 business days via your original payment method.

Please note that bank processing times may vary depending on your provider.